Refund policy

Return & Cancellation Policy

Christmas trees are fresh, perishable products and naturally vary in shape, fullness, width, branch pattern, and exact height. These natural differences are not considered defects.

You may cancel your reservation for a full refund up to 7 days before your confirmed delivery date.

Cancellations made within 7 days of the confirmed delivery date are non-refundable because your tree, delivery time, and installation service have already been reserved.

Once a tree has been delivered and installed, all sales are final.

If your tree arrives materially damaged, is the wrong size category, or there is a problem with your installation, please contact us within 24 hours of delivery at hello@christmastreeteam.com. Include your order number and photos if applicable. We’ll review the issue and work with you on an appropriate solution.

If Christmas Tree Team needs to cancel an order because we are unable to fulfill it, you will receive a full refund.

Refunds, when approved, are returned to the original payment method. Processing times may vary depending on your bank or payment provider.